Test Pass Guarantee

The PASS U NOW Guarantee applies only where the learner has completed the recommended minimum training hours advised by their instructor. Recommended training hours are based on individual progress, confidence, skill level, and DVSA test standards. Learners must follow instructor guidance regarding test readiness.

If a learner chooses to take a test without completing the recommended training or against instructor advice, the Guarantee will not apply. The Guarantee covers one standard UK practical driving test fee only and excludes lessons, cancellations, or additional costs.

PASS U NOW reserves the right to confirm eligibility before applying the Guarantee.

Geneal Terms and Conditions

1. All of our instructors are DVSA approved driving instructors who follow the guidelines set out by the DVSA around DBS checks and being ‘fit and proper’ to teach.

2. We are certified to provide PDI training & ADI support.

3. We ask that payment for lessons is made at the start of the lesson.

4. Cancellation policy – 24 hours notice is required for the cancellation of a lesson although this will be at the discretion of the instructor and the full lesson fee is chargeable. We reserve the right to postpone lessons based on weather and road conditions outside of our control or any vehicle issues that may arise, we will endeavour to rebook the lesson where possible. We cannot be held responsible for lesson costs incurred as a result of having to postpone lessons.

5. We request that Driving Tests are booked in consultation with the instructor to ensure availability for the date booked. Driving tests also take priority over lessons and lessons affected by the booking of a students test will be notified and rearranged immediately. The use of an instructors car is solely the decision of the instructor and based on their professional opinion that you are ready for the test and that your driving is to the DVSA standard. The DVSA requires 10 working days notice to cancel/change a test, failing to give the 10 days notice will result in the loss of your booking fee.

6. We request that students are ready to start the lesson at the arranged time and instructors will wait for a 10 minute period, after this point we will class this as a ‘no show’ and the lesson will be abandoned with the full lesson fee being due. If the instructor is running late then the additional time will be added to the end of the lesson or to the next lesson, whichever suits both parties best.

For any complaints please feel free to get hold of us on the contact details within the website and we will endeavour to rectify any issues in a timely manner.

7. The price paid to the instructor for the test day will be multiples of the current hourly lesson rate.